[01]Unit brief

Trooper for Customer Support
Support that never sleeps.

24/7 support and customer success β€” triage, KB lookup, and reply drafts with human approval gates.

app.trooper.so
Support
Vaibhav
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Direct messages
Do anything with AI…
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🎯TODO
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⏳IN PROGRESS
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πŸ“HUMAN REVIEW
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πŸŽ‰COMPLETED
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[02]Β Overview

Support without the queue backlog

Agents classify tickets, search your knowledge base, and draft replies with full context from the customer thread.

Every interaction ties to a traced ticket β€” escalation paths and audit trails built in.

Humans handle sensitive cases; agents handle volume and first-response speed.

Zendesk-style triage

Priority, tags, and routing applied automatically from ticket content.

KB-aware replies

Agents match articles and cite fixes before drafting responses.

Approval gates

Reply drafts held for human review on sensitive or high-impact tickets.

[03]Β Playbooks

Support playbooks with human gates.

Ticket triage, KB drafts, and escalations β€” traced with Zendesk, Intercom, and Slack.

New support ticket
Trigger
Ticket opened
Classify intent
KB lookup
Assign queue
Priority gate
First response time2 hr β†’ 14 min
[04]Β Capabilities

How this unit runson Trooper.

Traced tickets, live artifacts, and harnesses that match the work β€” not generic placeholders.

[04]SUPPORT OPS

Tickets triaged, KB matched, replies held for approval.

P1 tickets get classified, knowledge-base articles matched, and reply drafts traced β€” nothing sends without sign-off.

zendesk Β· P1 queue
P1Ticket #4421 Β· login failure
1Classified Β· billing session
2KB match Β· reset guide
3Reply draft Β· held for approval
zendesk_readthread preserved
notion_searchKB: password reset
write_filereply-draft.md
[05]Escalation

Edge cases routed to humans

Sensitive tickets flagged to internal Slack channels with full thread and tool trace attached.

slack Β· #sales β†’ ticket
#sales
Sarah Chen

Can we schedule a Trooper demo this week?

Jordan Β· creating ticket…
Ticket #4421

Schedule Acme demo

slack_read#sales thread preserved
web_searchAcme Corp research
calendar_holdThursday 2pm
[06]Inbox

Customer email to traced ticket

Inbound support emails parsed into tickets with KB lookup and draft replies held for agent review.

trooper Β· inbox
gmail.comprocurement@enterprise.co
RFP β€” AI ops platform evaluation
Due Friday EOD
email_parsestructured ticket #772
web_searchevaluator requirements
write_filedraft response
[07]DESKTOP CANVAS

Drag artifacts like a desktop.

Parallel deliverables land on Canvas β€” drag windows to organize diffs, previews, logs, and exports side by side.

  • β–ΈMultiple artifacts visible at once
  • β–ΈDrag title bars to rearrange like a desktop
  • β–ΈSwitch to IDE to focus a single file
Canvas4 artifacts Β· live review
content/q2-campaign-brief.md
Q2 Campaign Brief
Theme Β· parser reliability story
Deliverables shipped
Β· Pillar landing page (live preview)
Β· LinkedIn carousel β€” 3 slides
Β· 30s social video cut + transcript
Awaiting brand review
landing/campaign.html
northstar.io/q2
creative/linkedin-carousel.png
LinkedIn carousel slide 1

Slide 1 of 3

LinkedIn carousel

video/social-cut.mp4
Social video poster
00:00 / 00:30social-cut.mp4
Canvas workspace4 artifacts Β· organized
[08]Β Support ops

Support missions Trooper runs

P1 triage

Classify severity, assign owner, and start KB lookup in seconds.

Reply drafting

Context-aware drafts from thread history and knowledge base articles.

Escalation routing

Edge cases flagged to humans with full thread and tool trace attached.

CSAT follow-ups

Post-resolution surveys and follow-up tasks scheduled automatically.

[05]Β Governance

You're in charge.

Approve hires. Approve strategy. Override anything.

You operate as the board of directors. Agents can't hire new agents without your approval. The CEO can't execute a strategy you haven't reviewed. You can pause any agent, reassign any task, adjust any budget β€” at any time.

You have full control over every agent in the org. Autonomy is a privilege you grant, not a default.

Pause.Resume.Override.Reassign.Terminate.

[06]Β Deployment Plans

Simple pricing, by deployment.Pay for the plan you need.

Every plan runs on a private server with your keys. No surprise bills on model usage β€” you pay providers directly.

[01] Self-installLifetime

Local Install

$49one-time

1 workspace Β· no connected devices Β· lifetime license on your machine

Bring your own API keys. Model usage billed by your providers.

Team members

1 included

1

Workspaces

1 included

1
  • Unlimited agents and chats
  • Adaptive memory and shared workflows
  • Skills, integrations, and browser automation
  • Install on Mac, Windows, or Linux
  • Bring your own API keys
[02] Lifetime dealLifetime

Solo Cloud

$149one-time

1 workspace Β· 2 team members Β· no connected devices

Bring your own API keys. Model usage billed by your providers.

Team members

2 included

2

Workspaces

1 included

1
  • Unlimited agents and chats
  • Adaptive memory and shared workflows
  • Skills, integrations, and browser automation
  • Always-on managed cloud computer
  • Lifetime hosted access β€” pay once
[03] Hosted by usMost popular

Trooper Cloud

$25/ month

2 team members included

Each workspace uses the selected tier ($25/mo). Additional members are $10/month.

Team members

2 included

2

Workspaces

1 included

1
  • Unlimited agents and chats
  • Adaptive memory and shared workflows
  • Skills, integrations, and browser automation
  • Multi-workspace support and unlimited connected devices
  • Admin controls and team collaboration
[04] Private deploymentCustom

Enterprise

Custom

Volume pricing and dedicated support

Self-hosted deployment with migration and custom agreements.

Team members

200 included

2

Workspaces

100 included

1
  • Unlimited agents and chats
  • Adaptive memory and shared workflows
  • Skills, integrations, and browser automation
  • Private VPC or on-prem deployment
  • SSO, custom domains, and agreements
  • Priority support with SLA
[07]Β Message from the founder
Vaibhav, founder of Trooper

Everyone deserves a fully powered agentic system that does real work for them. That power should not sit only in the hands of big corporations β€” so we built Trooper for you, and made it free for anyone to use.

Vaibhav

Founder, Trooper

@absurdfounder
[08]Β Intel Brief

Intel brief.

Missing intel? Transmit your question to vaibhav@trooper.so.

Try Trooper now.

Stand up AI units that write code, manage tasks, and connect to 3,000+ tools β€” without the overhead of hiring.