[01]Unit brief

Trooper for Customer Support
Support that never sleeps.

24/7 support and customer success — triage, KB lookup, and reply drafts with human approval gates.

Support without the queue backlog

Agents classify tickets, search your knowledge base, and draft replies with full context from the customer thread.

Every interaction ties to a traced ticket — escalation paths and audit trails built in.

Humans handle sensitive cases; agents handle volume and first-response speed.

Zendesk-style triage

Priority, tags, and routing applied automatically from ticket content.

KB-aware replies

Agents match articles and cite fixes before drafting responses.

Approval gates

Reply drafts held for human review on sensitive or high-impact tickets.

Macros across three inboxes, is not a support strategy.

Helpdesks, QA scorecards, knowledge bases, and CSAT tools routinely hit 626/mo — while agents still retype the same refund path.

Helpdesk seats
sign in
$119/mo
Shared inbox
sign in
$49/mo
Knowledge base
sign in
$69/mo
QA / scorecards
sign in
$79/mo
CSAT / survey
sign in
$45/mo
Phone / softphone
sign in
$59/mo
Chat widget
sign in
$49/mo
CRM sync add-on
sign in
$39/mo
Workforce / WFM
sign in
$89/mo
Status page
sign in
$29/mo
+ Repeat macros all day
+ KB drift stale
+ Agent swivel-chair 15+ hrs
$626/mo10 logins15+ hrs*agents are the integration layer
One Mission Control replaces all of it
Mission ControlSupport unit · online

ok Trooper, clear the Tier-1 queue with our policies. go.

On it. Watch me work 👇

Triaged the queue

Refunds, bugs, and how-tos sorted

42 open12 urgent
Drafted policy-safe replies

Ready for one-click send

Refund OKBug escalated
Updated the KB draft

New FAQ from today’s themes

Escalating bugs

Opening tickets with repro steps

Queue moving. Next customer gets a reply, not a black hole. Review board

ok you're officially hired. run this every week forever 🫡

Trooper replaces the stackfrom $25/mo
Message Mission Control…

Support playbooks with human gates.

Ticket triage, KB drafts, and escalations — traced with Zendesk, Intercom, and Slack.

New support ticket
Trigger
Ticket opened
Classify intent
KB lookup
Assign queue
Priority gate
First response time2 hr → 14 min

What this team doeson Trooper.

Each row is one clear capability — ask in chat, watch it run, approve before anything ships.

Triage and draft replies, humans still send.

Tickets get classified, matched to help articles, and answered in draft form. Sensitive or high-impact replies wait for a person.

Support — Queue
P1#4421 · login failure

Reply drafted from the knowledge base — held for a human send.

1Classified as billing session
2Matched reset guide in KB
3Reply draft held
What happened
  • Zendesk thread preserved
  • KB article matched
  • Waiting on agent to send
Nothing ships until you say soReview & send

Edge cases reach people with context intact.

Hard tickets route to the right channel with the full thread attached — so humans aren’t starting from a blank page.

Support — Escalation
#sales
Sarah Chen

Can we schedule a Trooper demo this week?

Jordan · opening a ticket…
Ticket #4421

Schedule Acme demo

What happened
  • Slack thread kept on the ticket
  • Acme background researched
  • Thursday 2pm hold proposed

Email becomes a ticket, not a lost thread.

Inbound support mail becomes structured work with knowledge-base lookup and a draft reply waiting for review.

Support — Inbox
gmail.comprocurement@enterprise.co

RFP turned into ticket #772 — draft held for you.

Due Friday EOD
Draft response

Evaluation requirements mapped. Reply drafted and held — nothing sends until you approve.

What happened
  • Email filed as a ticket
  • Evaluator requirements researched
  • Response draft ready for review
Nothing ships until you say soReview draft

Drafts wait until a human sends.

High-impact replies stay in review with full ticket context — volume stays automated, tone stays human.

Support — Quality
P1#4421 · login failure

Reply drafted from the knowledge base — held for a human send.

1Classified as billing session
2Matched reset guide in KB
3Reply draft held
What happened
  • Zendesk thread preserved
  • KB article matched
  • Waiting on agent to send
Nothing ships until you say soReview & send

Support missions Trooper runs

P1 triage

Classify severity, assign owner, and start KB lookup in seconds.

Reply drafting

Context-aware drafts from thread history and knowledge base articles.

Escalation routing

Edge cases flagged to humans with full thread and tool trace attached.

CSAT follow-ups

Post-resolution surveys and follow-up tasks scheduled automatically.

Your troopers work for you.
Just you.

No action without approval

Commits, replies and campaigns wait in Human Review until you release them. Autonomy is a privilege you grant, not a default.

Your keys stay yours

API keys are never stored on our servers. Every organization gets an isolated workspace with encrypted connections.

Run it on your own hardware

Self-host the whole workforce, or point it at local models. Enterprise adds SSO, private VPC and on-prem deployment.

You are the board

Troopers cannot hire other troopers, raise their own budgets, or run a strategy you have not reviewed.

At any timePause.Resume.Override.Reassign.Terminate.

Simple pricing, by deployment.Pay for the plan you need.

Every plan runs on a private server with your keys. No surprise bills on model usage — you pay providers directly.

Self-installFree

Local Install

$0free forever

1 workspace · no connected devices · free forever on your machine

Free local install. Bring your own API keys; model usage is billed by your providers.

Team members

1 included

1

Workspaces

1 included

1
  • Unlimited agents and chats
  • Adaptive memory and shared workflows
  • Skills, integrations, and browser automation
  • Install on Mac or Windows
  • Bring your own API keys
Lifetime dealLifetime

Solo Cloud

$149one-time

1 workspace · 2 team members · no connected devices

Bring your own API keys. Model usage billed by your providers.

Team members

2 included

2

Workspaces

1 included

1
  • Unlimited agents and chats
  • Adaptive memory and shared workflows
  • Skills, integrations, and browser automation
  • Always-on managed cloud computer
  • Lifetime hosted access — pay once
Hosted by usMost popular

Trooper Cloud

$25/ month

2 team members included

Each workspace uses the selected tier ($25/mo). Additional members are $10/month.

Team members

2 included

2

Workspaces

1 included

1
  • Unlimited agents and chats
  • Adaptive memory and shared workflows
  • Skills, integrations, and browser automation
  • Multi-workspace support and unlimited connected devices
  • Admin controls and team collaboration
Private deploymentCustom

Enterprise

Custom

Volume pricing and dedicated support

Self-hosted deployment with migration and custom agreements.

Team members

200 included

2

Workspaces

100 included

1
  • Unlimited agents and chats
  • Adaptive memory and shared workflows
  • Skills, integrations, and browser automation
  • Private VPC or on-prem deployment
  • SSO, custom domains, and agreements
  • Priority support with SLA

the dream.

notes

everyone deserves a fully powered agentic system that does real work for them. that power should not sit only in the hands of big corporations — so we built trooper for you, and made it free for anyone to use. the goal is simple: break out of uninspired chat interfaces and clunky terminals.

— vaibhav

@absurdfounder

Intel brief.

Missing intel? Transmit your question to vaibhav@trooper.so.

Try Trooper now.

Stand up AI units that write code, manage tasks, and connect to 3,000+ tools — without the overhead of hiring.